FAQ
Q: How to place an order?
A: It is very simple to purchase your favorite item online. You can place the order with no registration. But we highly recommend you create a registered account before you place the order. The steps are as follows:
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If you are brand new to our website, we suggest you create an account before you place the order, and then log in to place the order, then you can check your order status and history.
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Enter the item page you want to order, fill in the wear date( refers to when you need to use the item), choose the gender, standard size or customize, then click" Add to Cart".
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Click the button "Proceed to Checkout" if your order information is correct. PS: You can use the coupon code to apply for the discount on this page if you have the code.
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Fill in the correct shipping address, email, phone number, and choose the shipping method payment method, etc, click "Place order now", finally, skip to the Paypal page or Checkout page to finish your payment. then your order is placed.
Q: How to pay for my order?
A: We only accept Paypal for now, please contact us if you would like to pay in other methods. Signing up for a PayPal account is easy and free, and takes just a few minutes to complete. Once you complete it, you can send your payment in minutes.
Q: How can I know my order status?
A: We will send tracking information to your registration email by noreply@geekreplicas.com immediately after ship out.
Check trash if you didn’t get an email after you register.
You can also add these email addresses to your contact so all the mails from us won’t go into the trash: noreply@geekreplicas.com Any question about your order, feel free to email us:service@geekreplicas.com.
Q: Why do I need to pay additional custom tax for my items?
A: Based on our past experiences, most of the countries do not charge import duty on low volume personal imports. But in certain circumstances, some countries may charge custom taxes for the purchase from other countries. Please kindly note that the buyer should be responsible for the customs tax of their country. Thank you for your understanding.
Q: Which currency do you use?
A: The default currency on our website is USD. If you want to see other currencies, please click the top to selecting your store's currency, the store will automatically update to display the currency associated with your payment processor.
Q: How will you notify me if there is a problem with my order?
A: All order communication is done via email, so it’s important that your email address is right.
Q: Why can’t I find my orders in my account?
A: As you did not create an account when placing your order, you are unable to access any information about your order on our website. If you would like to check the status of your order, please reach out to us via email or message. We'll be happy to assist you. And you can use the same email to register an account after you placed the order, your orders will automatically combine in your account. So you can also log in to check your orders.